Get in Touch With Us

Got a question about a review, spotted something that needs updating, or want to flag a concern about how an offer is described? This page explains how to reach the USA Casino team and what happens once your message lands with us.

How to Get in Touch

The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. If your enquiry is time-sensitive, please say so in the subject line.

A bit of detail helps us route your message correctly. Let us know which page or casino your question relates to, and whether it concerns a bonus term, a payout figure, licensing information, or something else entirely.

What People Usually Contact Us About

• Payout and RTP questions — Readers often ask how we assess payout speed or where our RTP figures come from. We're happy to explain our approach in more detail.
• Bonus terms and corrections — Wagering requirements, expiry dates, and maximum withdrawal caps change from time to time. If something on this site looks out of date, tell us and we'll look into it.
• Licensing and eligibility queries — Some readers want clarity on which states allow real-money play, or what a particular licence actually covers. We'll point you to what we know.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message and we will direct you toward relevant support resources rather than leaving you without an answer.
• Partnership or editorial enquiries — If you represent a licensed operator and want to discuss coverage, introduce yourself and explain what you're proposing.

Why Contact Details Matter on a Site Like This

Online casino comparison sites carry a certain responsibility. We name real operators, quote real offer terms, and publish editorial ratings that readers use to decide where to play with their own money. If any of that information is unclear, outdated, or wrong, we want to hear about it directly rather than have it sit uncorrected.

This matters for practical reasons too. Bonus percentages, free spin counts, and wagering conditions on offers like those from Raging Bull or Uptown Aces are set by the operators themselves and can change without much notice. If you've claimed an offer and found the terms didn't match what's shown on this site, let us know so we can check and update it.

A Note on What We Can and Cannot Help With

We're an independent review and comparison publisher — we don't operate any casino, hold customer funds, or process withdrawals. If your enquiry is about a deposit, withdrawal, account verification, or a dispute over a specific bonus, that needs to go directly to the casino's own customer support team, since only they can access your account details.

What we can help with is context: explaining how licensing generally works, how wagering requirements are typically structured, how identity verification (KYC) usually plays out before a withdrawal, or how to compare payment methods such as ACH transfer, debit cards, digital wallets, or crypto across different sites. If you're weighing up options outside the US market as well, our page on trusted casinos that operate outside GamStop restrictions may also be useful.

Responsible Gambling Support

If gambling has stopped being enjoyable, is affecting your finances, or you're concerned about someone else's play, please say so when you contact us. We can point you toward deposit and time limit tools, self-exclusion programmes, and national support services. Setting limits before you play, and knowing where to find help if things change, is worth doing regardless of which site or operator you use.

What Happens After You Write to Us

Every message is read by a real person on our team — we don't rely on automated replies as a stand-in for an answer. Our usual response window is two working days, though it can run longer during busier periods. If your question needs input from more than one person, we'll tell you that upfront rather than leave you waiting without explanation.

We appreciate readers who take the time to flag something, ask a question, or share feedback on our coverage. It's one of the main ways we keep the information on this site accurate and useful.